ML
Modiegi L

1 reviews | Active since May 2019

13 Sept 2019, 11:22

DISGUSTING SERVICE FROM FNB

I still cant believe that to date my query is still not resolved, what a really disgusting service that Im getting from FNB as their client. Almost every 2 weeks I have been checking my credit report to see if the " Hand Over" data on my profile is removed but its not removed. Each time I ran a credit assessment check or do a credit application just to see if its removed my score went down. Ms Evidence Nyoni has advised me on numerous occasions that its escalated to a high level but still my query is not resolved. The least that FNB can do is to remove that data on my profile and @ least approve my applications.

At this point I will refer this matter to the Banking Ombudsman and will involve my attorneys, this has to stop it has been going on since May 2019. Today its the 18th September 2019.

I will close my FNB accounts so is my husband, my siblings, my close friendz in solidarity to support me.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Sept 2019, 12:16
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

 Hello Peter Complaints Team 

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