SG
Sharon G
1 reviews | Active since Jul 2019
12 Apr 2021, 14:43
DISGUSTING SERVICE FROM FNB
I find the customer service from the FNB staff disgusting. In trying to obtain a paid up letter for a loan I had with them I have been pushed from department to department all saying they cannot help, when you are given a number you sit on the phone for nothing less than an hour with still no-one answering the calls. We are at our highest level of unemployment surely FNB could hire someone to answer a phone call. I am absolutely shocked and disgusted.
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Sharon G's updateReviewer Update
14 Apr 2021, 09:18Good Day,
While I do appreciate you looking into my complaint i find the service extremely disappointing. i received a call from someone late yesterday she advised she would get someone in the correct department to contact me. I am not really understanding why my request is so difficult.
i have been referred to the Legal Debt Review department given the number *** and told to go to the debt review department, which i gladly do and then sit on hold for nearly an hour waiting for NOONE to answer the phones. i am wanting to lay a complaint with regards to this department. I have never in my life experienced such poor service.
While I do appreciate you looking into my complaint i find the service extremely disappointing. i received a call from someone late yesterday she advised she would get someone in the correct department to contact me. I am not really understanding why my request is so difficult.
i have been referred to the Legal Debt Review department given the number *** and told to go to the debt review department, which i gladly do and then sit on hold for nearly an hour waiting for NOONE to answer the phones. i am wanting to lay a complaint with regards to this department. I have never in my life experienced such poor service.
SG
Sharon G's update14 Apr 2021, 09:18
Reviewer Update
Good Day,
While I do appreciate you looking into my complaint i find the service extremely disappointing. i received a call from someone late yesterday she advised she would get someone in the correct department to contact me. I am not really understanding why my request is so difficult.
i have been referred to the Legal Debt Review department given the number *** and told to go to the debt review department, which i gladly do and then sit on hold for nearly an hour waiting for NOONE to answer the phones. i am wanting to lay a complaint with regards to this department. I have never in my life experienced such poor service.
While I do appreciate you looking into my complaint i find the service extremely disappointing. i received a call from someone late yesterday she advised she would get someone in the correct department to contact me. I am not really understanding why my request is so difficult.
i have been referred to the Legal Debt Review department given the number *** and told to go to the debt review department, which i gladly do and then sit on hold for nearly an hour waiting for NOONE to answer the phones. i am wanting to lay a complaint with regards to this department. I have never in my life experienced such poor service.