Disgusting service from FNB

I lost my I.D a few years back and reported at the Police Station, someone picked it up and opened an account with it using ********** documents.

My I.D was then listed at the South African ***** prevention services (SAFPS) ,that was about 8yrs back. I have an account with FNB which I opened recently and have been using and all of a sudden they froze my account and I can't access my money.

I went inside the branch to enquire why they froze my account and they say they picked up an alert from SAFPS that my name was listed there.I cleared my name 2yrs back and it was removed from that list.

Now FNB refuses to unfreeze my account and I can't access my money.

Very disappointed with the service I received from them.