DISGUSTING SERVICE FROM FNB

BAD SERVICE FROM FNB

Have been with FNB from 2012

Few months ago I was allocated a Private Banker who wasn't helpful at all. I then made arrangements in April 2019 to clear off all my arrears by end of May which was done. By the way my banker was fully aware of that to my surprise after all the arrears were paid i was then handed over. I wrote to FNB regarding an unfair negative listing on my credit profile on all the credit bureaus. I spoke to my old and new banker who were allocated to me and then escalated the matter to thier Manager Evidence Nyoni, who then sent me a letter and email to say an instruction was sent on the 28th June to remove the legal status on my profile which takes 7-14 days according to her.Today the 22 June I called all the credit bureaus and they all confirmed that the negative listing is still on my profile and they haven't received any instruction from FNB.

Cant get any finance anywhere because of this negative listing, to make things worse I have kept my profile up-to date since my arrears were cleared and FNB cant still approve me for a credit card and vehicle finance although they inconvenienced me because of the listing.

From where I am now Im at a point of closing all my FNB accounts and go to a bank that really knows how to look after its clients and value their clients.