DISGUSTING SERVICE FROM fnb
to shorten a long and dreary story I app**** on line for an increase to my overdraft facility This was rejected i started querying whythe application was rejected on the 10th April 2019 Eventually after many many phone calls and emails and being passed from department to another, I was told that there was an amount of R489 outstandingon an ITC or Trans Union report . this was for Telkom mobile I had trans union do a credit check ( R89 which i want back from the bank) The report came back totally clear I sent an email on the 1st May together with the Trans Union report, to which I have never received an acknowledgement To day I called FNB complaints Department and was told that a lady( the name escapes me)would call me today So far no phone call !!!! What disgusting service. FNB spends so much money on advertising "how can we help you" It would be a lot more beneficial if the spent the money on employing more competent staff!!!!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
I finally spoke to a lady Shamila Fisher who told me that the reason for the refusal was that my nedbank credit cards were overdue
I called Nedbank yesterday and was told that all my card were up to date
I went to FNB Norwood and app**** again. Again i was refused
Al letter was printed out for me The ref number *** It says "please contact us should you require further information " When I asked the lady who was helping me who I should call she did not have a clue The only number is a general banking enquiries . I know from experience that it takes hours to get to the right dept I have tried to contact Shamila without success I have also called *** and it remains engaged
so once again i am left hanging
I finally spoke to a lady Shamila Fisher who told me that the reason for the refusal was that my nedbank credit cards were overdue
I called Nedbank yesterday and was told that all my card were up to date
I went to FNB Norwood and app**** again. Again i was refused
Al letter was printed out for me The ref number *** It says "please contact us should you require further information " When I asked the lady who was helping me who I should call she did not have a clue The only number is a general banking enquiries . I know from experience that it takes hours to get to the right dept I have tried to contact Shamila without success I have also called *** and it remains engaged
so once again i am left hanging