Disgusting service from FNB!!!!!

I have been an FNB client for almost six years and the treatment I am receiving is appalling. It looks like your bank responses when one goes public with a complaint. I took out a loan which I paid up last month a balance of R20 265.20 in total. I will not go into the details of four different consultants who gave different advices for the loan closure procedure/ process. They are clueless and need more training. I lodged a hello peter complaint with the following reference ********** NF and different one for FNB with the following ********** last week.

On both complaints I was advised that the process of closure takes up to 45 days (FNB internal closure process) however as soon as payment is received and reflects on their side an update is sent to ITC. I was advised that ITC could be the one delaying on their side as they have a turnaround time as well. I contacted ITC and they advised that no update has been received from FNB since i paid up last month. ITC requested I contact FNB and request the email address that was used to send the update and the email address of the sender for them to filter search and update my profile on my side on their side.

Today I have contacted FNB from my own phone for more than 5 times and I have been sent to one pillar to another. I really have so much hate/frustration/anger for FNB at this current moment because all creditors that I paid up at the same time have updated ITC status except for FNB. The more frustration is due to fact that all the dealers that i require a new car are financed by Wesbank which according to my understanding are a division of FNB meaning i might be stuck with them for a long time. I really don't want anything to do with FNB. When tis is resolved i am closing my Premier account because you over sell and cannot live to you standards.

Regards Angry and frustrated client!