Disgusting service from FNB

I opted to upgrade my easy account to a gold cheque account via the FNB app when it said I was pre-approved and asked me if I wanted to apply. I did but instead of it upgrading my account, a new one was opened beside it.

I made a complaint eventually via the call centre because nobody seemed to know how to help me and I kept on being transferred to numerous different departments.

Now I get a call from my FNB branch at Century City. They proceed to accuse me of *****ing up here and telling me to inconvenience myself further now by having to go into a branch to now physically close the account your system created in error.

I don't appreciate the attitude your staff had when phoning me and attempting to demean me over the phone in such an offensive tone, which is why I didn't passively accept it either. You people are disgraceful. Learn to have some respect with your clients instead of pushing your accusations down their throats. I'd honestly rather take my banking elsewhere if this is level of service you think is acceptable to loyal clients.