1 reviews | Active since Feb 2010
DIsgusting service from FNB
<p>My goldcard had expired yesterday. I have received no card Yet!!!!!!!!!!!!!!!!!On the 23rd of November I contacted FNB Care with regards to my card that was near expiry and I did not get help from the call centre. I was then contacted by FNB and on the afternoon of the 24th by DSV who does the delivery of FNB Cards getting details as to where my card must be delivered. I was told that delivery will be within 3 -5 working days. Yesterday morning. 30th November I received an sms saying there has been a delay in delivery of my card and if inconvenienced I must go to a branch for a new card. I am working full day from 8 to 6pm so there is no way I can get to a branch. And why was this only send on the last day that my card was valid. I contacted FNB care again where I was told that the matter will be investigated and by the end of business yesterday i will be contacted by FNB or a Card will be delivered before end of business day. Its a day later and I have not been contacted or a card delivered. This is the 3rd card this year that FNB is unable to issue and delivery smoothly. I will definately not advised anybody to bank at FNB at all....They just dont worry about their clients or are not able to deliver any good service at all....</p>
Good day Ms. juanitav
Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints resolution
(W): ***
E-mail: ***
Good day Ms. juanitav
Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints resolution
(W): ***
E-mail: ***
This is monday afternoon on the 5th of December. And I still have not received my Gold Card delivered to me. I cannot understand how it can take FNB this long to get the card delivered. Do you have to beg the courier company to deliver cards to your clients. Seems like their services is just as useless as yours. I need contact details of Person that will be able to get things done please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is monday afternoon on the 5th of December. And I still have not received my Gold Card delivered to me. I cannot understand how it can take FNB this long to get the card delivered. Do you have to beg the courier company to deliver cards to your clients. Seems like their services is just as useless as yours. I need contact details of Person that will be able to get things done please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!