Disgusting service from FNB

FNB has this Nav Car useless department that does not know what they are doing...this is supposed to be a convenient service yet for me it has been a nightmare STILL IS! I completed my details on the App I drive an Audi A5 ...it pulled an Opel Astra...When you enter the app it shows my Audi A5. Upon payment of my license disc they require that you upload a picture of your current license disc for security which I did. after weeks of sorry for the delay in delivery I received a license disc...this was not mine it was for a Haval H2 from a dealership in centurion...i contacted them they took days to respond only after I logged a complaint...they came to take that disc and give me mine...little did I know that yet again I am getting another incorrect license disc for an Opel Astra in Pretoria ...I asked my consultant to intervene her assistant came back saying the fault is on my side i uploaded an incorrect vehicle so I must pay again. NOW! 1. I made sure my care details are correct on application ...how stupid am I not to know I have an Audi not and Opel? 2. They request that I upload a picture of my current disc WHY! If no one checks if its the same car? 3. Why can no one tell that This is not Thabo Mdhluli at the stated address...this is PS Mojela living in Soshanguve? I have sent screen grabs of what my app is saying compared to this Opel nonsense yet till this day no one has bothered to contact me with checking what really happened as clearly there is no QA of this renewal disc process no one was able to pick up that these are two different people and two different cars ...they just say its my fault futsek and leave us alone! if this is what we pay extra for for being private clients I only wonder what cheque account holders go through ...I am at a point where i am realizing that you may pay for a service with FNB but there is no way they will help you. I am close to moving both mine and my wife's account from FNB including everything else we have taken with them if this is the kind of service we will be getting from them!