Disgusting Service from FNB

<p>I really hate complaining but the service I have received from my Bank has been disgusting to say the least!</p> <p>I am very disappointed with FNB. I incorrectly transferred money to the incorrect FNB account number.</p> <p>I immediately called my private banker and he gave me the reversal documents to fill in and he requested I go to the branch to get more information as reversals aren't guaranteed. Luckily I managed to track the person I accidently transferred the money to. I was told at the branch I must ask the account holder to go to the branch and ask for them to reverse the money back.<br /> <br /> She said she went to the branch and was told her account was frozen because of an unpaid loan she had and she had to pay 50% upfront on the loan before she could reverse the money. She said she doesn't have that money and unfortunately can't assist me further.<br /> <br /> I then went to another branch and they contacted the Reversal Department and they said they couldn’t help me since this persons account was frozen because she had defaulted on her Loan. What does that have to do with me? Why must i suffer for someone else’s mistakes?</p> <p>They transferred me to another Department and I still haven’t been helped!!! They have a useless Private Banker who is never available to assist and is useless for the amount a pay every month!<br /> <br /> I just find it quite disappointing FNB doesn't protect its loyal customers, I've tried everything and nobody can assist even though all the evidence is there. An error can happen to anyone. I'm not prepared to take the blame of the account holder's problems with FNB. If it was a small amount I wouldn’t go through all this!<br /> </p> <p>I have been very loyal to FNB. I am on their Private Banking, have a Bond for my house and a credit Card with them and this is the thanks I get?</p> <p>I am leaving FNB with all the Business that i have given them.</p> <p> </p>