Disgusting service from First National Bank

NOBODY AT FIRST NATIUONAL BANK EVER ANSWERS THEIR PHONE. ALL I GET IS A COMPUTERISED VOICE ASKING ME TO PUT IN MY ID NUMBER. WHAT SORT OF BANK IS THIS THAT DOES NOT SPEAK ITS CLIENTS AND IS UNCONTACTABLE IN EMERGENCIES? You cant ask anyone for simple question.Not 1 branch in South Africa answers their phone. Disgusting service.