Disgusting service from Credit department call center

Absolutely disgusted with the service received from the credit department call center. Had to call them numerous times to make sure that they have received the necessary documents, Every time I called them they assured me after speaking with them that everything will be sorted, just to call them a few days later to hear that what was promised was never done. Spoke to several agent and none of them took ownership over the query. Rubsy Sikhweni I spoke to two times, both times being assured that everything is sorted.

At long last I went to the Klerksdorp Wilkoppies branch where a Lady by the name Cindy assisted us and got the problem sorted with 10 minutes, something the call center was able to do in three weeks time.

Well done to Cindy!

And shame on you, to the credit department call center! Take ownership!!!