DISGUSTING SERVICE FROM CALL CENTER AND PHOENIX PLAZA BRANCH

I have an e-wallet that was sent to me on the 18/07/2020 when I withdraw the money the was an error message, however all information provided was correct I then created a new pin same thing app****. I called the call center they instructed me on what to do but still got the error message, I called them again they advised me to open an easy zero account of which I did following the instruction given to me buy the call center urgent that was helping me he advised me to go to the branch and collect the card. Yesterday I went to the Phoenix Plaza Branch where the first consultant was very rood and didn't have time she just said my profile is not created and she transferred me to another guy who deals with easy zero account he figgled with my phone and conformed that my profile is created and sent me to another consultant who really tried to help me we even called the call center again. This is very frustrating because I don't even bank with this bank all I want is my money the processes and going through it like I'm applying for a loan or something. Your Services are very disappointing I will never bank with bank not even in my next life. I just can not deal with such incompetency. It was just useless for me to spend 3hrs at Phoenix Plaza Branch and they need to train their staff in terms of customer service.