Disgusting service for its prestigious members

I am disgusted as a private wealth holder of not having the privelages it holds.

My private banker does not see to me nor does my private banker even know who i am.

I am having issues with my account with fica documents and without prior notification the bank just puts my account on hold.

Dissapointed at the service! I went physically in to the bank when my private banker should be soughting the issue while i am at leisure but i went physically in to the bank and was told they need my physical ID & not digital as was on my phone as i told them i will email it straight away. They demanded they want to see the physical card and thats what annoyed me at the level of professionalism fnb holds to its prestigous cutomers.

I have tried for months on the fnb app to upload the documents requested but each time i do so the app tells me try again later.

Now WITHOUT notification my account is on hold and i cannot use my card and my private banker does nothing about it.

Really i should consider moving to another bank and this will reach social media of the ********** service i just received.

My fica documents needs to be soughted and i need my private banker to fix this or this will escalate.

Ebrahim

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