Disgusting Service for a Premier Banking Account

Today 2021_11_03, i called FNB premiere banking, i have spoken to two different humans that should not even be in customer service, i would especially like the name of the 2nd lady that I spoke to. Calls were made 11.30 - 11.43am FNB has the cheek to deduct R180.00 out of my account for no funds for a direct debit that should of only been processed on the 1st of November, every other FNB payments went off on the 2nd November, my policies, smart device payments etc. I want my money reimbursed immediately and i suggest FNB go listen to those calls and perhaps get those ladies a customer service training set up immediately.