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Asanda K

1 reviews | Active since Aug 2009

23 Dec 2020, 12:55

Disgusting service

I have just gotten off the phone for 41 minutes on my Cellphone and ended up hanging up because the agent did not even bother to put me on hold not update on what is happening. I then went on to the app which a lady by the name of Christine has not been updating on what is happening after I had to send hallos etc. The service offered by FNB has dropped to disgusting levels and it would appear that no one could be bothered yet the monies we pay for these accounts must be paid on time without the service element that is a promise with them. I have requested to speak to a manager on numerous occasions however I'm just told I will get a call and nothing ever happens.. it is also disturbing that these agents will ask how they can help after you have written an essay of what you need...

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Replies (3)
AK
Asanda K's update23 Dec 2020, 13:13
Reviewer Update
Further to this complaint I am now told to log another call with another department after having spent almost an hour trying to resolve this matter. I asked for a manager's number only for the agent to refuse to even provide me with the name and told to expect a call after I had indicated that I have been told to expect a call from managers on numerous occasions with no call received. I also asked for his/her name and guess what Christine point blank refused...
AK
Asanda K's update04 Jan 2021, 12:25
Reviewer Update
To date this query has not been resolved, when I called I was told that a manager to call me but to date that has not been done. I just received an email asking for my ID yet I was told that my disc had been printed and it was on its way to me. I would like a call from snr manager who will explain to me why the communicated SLA is not honoured and who will fit the bill should I receive a ticket for an expired disc.
AK
Asanda K's update04 Jan 2021, 12:29
Reviewer Update
It puzzles me how a blue chip company can offer a service which they clearly are unable to support nor get people that are clued up on the product. After the many calls made I am yet to speak to someone who knows what they are talking about or interested in what they are doing