Disgusting Service

I opened an Easy Access Account online on the 19th January 2021. I went to FNB Broadway, Durban North yesterday being the 21st January 2021, sat outside the bank to arrange a debit card and to get the inContact sorted out, for 2 hours as there was apparently only 2 consultants working. In those 2 hours, the customers who were with the consultants didn’t move. Each time we asked one of the lady employees why it’s taking so long, the excuse was that there was security needed when opening a new account as the PIN and card is not just a giveaway. One of the other gentleman who were waiting with us, asked for a Manager and when she came out, she then told us that the systems were all offline and that the consultants were doing everything by hand. The argument is, is that why didn’t anyone tell us from the start, then we wouldn’t have sat there for so damn long. You people don’t realise that the longer we sit and wait, the more chance of getting COVID-19 we have. I mean, no-one took our temperature, we just had to sanitize. I’m sorry, but that won’t getting a COVID-19 carrier out of the bank. Anyone could’ve had COVID-19 by the bank today and we were at risk.

Now, because of this bad and unacceptable experience I had yesterday, I request that a consultant come to me at my residence and sort my inContact out and give me my debit card as I will not sit for another 2 hours and be **** to again and possibly get the virus while waiting. I have just started a small business, a social media business and a client has already EFT a payment into my opened account. Without inContact activated, I cannot see whether the payment was successful or not.

If someone doesn’t help me, I will definitely mention this experience on ALL social media platforms. THIS IS JUST UNACCEPTABLE FOR FNB WHO ARE MEANT TO HELP US!!!!!

Your motto is “FNB, how can we help you” but you don’t help at all. You are going against your own word