Disgusting Service

Worst decision I ever made was deciding to go back to FNB!!!!! After spending over an hours on the phone with various departments and spending over an hour in the branch itself, and dealing with the most unhelpful consultants over the phone and APP. ABSOLUTELY nothing changed with my application. Please note that I have been busy trying to sort everything out since the 25th with no end in sight. only to get a phone call today tellinge because I took so long submitting my doc's the application was declined. BUT WAIT, THERE'S MORE! I now get an email stating that I have a poor credit rating and that is why they apparently declined my application!!!!!!!! The best part of this story is that my credit rating is very good! Well done FNB! Not only have you proved once again that it's better to rather bank with someone else, and then still BLATANTLY LIE!!!!!! No customer service, no feedback, no commitment, not integrity!!!!