Disgusting Service

On the 5th January I made a claim. Sent all the paper work as requested. The assessor then contacted and requested further documents. This was sent to the branch on the 3rd February. Today when the Consultant from the bank followed up with the call centre they advised no claim was made. How the hell if i have smses from the bank and reference number. Never dealt with such an *********** bank! Will never move my business to FNB