NJ
Neels J
1 reviews | Active since Jun 2015
08 Dec 2025, 12:22
Disgusting service.
I have bought a new laptop and I need to verify it with FNB. I've just spent +- 15mins on the phone with FNB being sent from pillar to post with no help at all. So frustrating.
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Replies (1)NJ
Neels J's updateReviewer Update
10 Dec 2025, 10:30FNB does not give useless service it's a circus.
After being sent from pillar to post with a different story every time I was eventually sent to the branch to verify my finger prints and then my problem would be resolved. This I did and I still have the same problem telling me to verify.
Contacting Customer Care means nothing they just don't reply.
To add insult to injury they could not verify me with a credit bureaus and yet when I contacted the credit bureaus they advised me that I'm not on their data base. So how they did only FNB will know.
Complaint ***NF
After being sent from pillar to post with a different story every time I was eventually sent to the branch to verify my finger prints and then my problem would be resolved. This I did and I still have the same problem telling me to verify.
Contacting Customer Care means nothing they just don't reply.
To add insult to injury they could not verify me with a credit bureaus and yet when I contacted the credit bureaus they advised me that I'm not on their data base. So how they did only FNB will know.
Complaint ***NF
NJ
Neels J's update10 Dec 2025, 10:30
Reviewer Update
FNB does not give useless service it's a circus.
After being sent from pillar to post with a different story every time I was eventually sent to the branch to verify my finger prints and then my problem would be resolved. This I did and I still have the same problem telling me to verify.
Contacting Customer Care means nothing they just don't reply.
To add insult to injury they could not verify me with a credit bureaus and yet when I contacted the credit bureaus they advised me that I'm not on their data base. So how they did only FNB will know.
Complaint ***NF
After being sent from pillar to post with a different story every time I was eventually sent to the branch to verify my finger prints and then my problem would be resolved. This I did and I still have the same problem telling me to verify.
Contacting Customer Care means nothing they just don't reply.
To add insult to injury they could not verify me with a credit bureaus and yet when I contacted the credit bureaus they advised me that I'm not on their data base. So how they did only FNB will know.
Complaint ***NF