DS
Debbie S
1 reviews | Active since Nov 2018
01 Jul 2020, 09:11
Disgusting service by fnb Premier account.
I was offered an account upgrade by Grant Sherratt premier banking on the 5th of May to fnb spousal package, however my gold cheque account was never closed and a new premier cheque was opened instead of an account upgrade. I am still paying bank fees on both account. I I called fnb more than 5 times to sort this out but it still has not been sorted out, all I have been told is that the upgrade was done incorrectly and it has been escalated.I need this sorted ASAP and my incorrctly charged bank fees reversed.THIS IS 2 MONTHS AGO!!!!
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Debbie S's updateReviewer Update
23 Jul 2020, 10:01Your complaints department called me once. I left messages on your system and called a few times ince this issue, I even left messages on your system still nothing!!!! And no one has returned my call to address this issue this is completely unprofessional disappointing service. Had to go into the branch to close the account after the person who upgraded me did not close it and you still have not reversed the bank charges you charges me incorrectly for 2months!!!!
Still such terrible service!!!!!
Still such terrible service!!!!!
DS
Debbie S's update23 Jul 2020, 10:01
Reviewer Update
Your complaints department called me once. I left messages on your system and called a few times ince this issue, I even left messages on your system still nothing!!!! And no one has returned my call to address this issue this is completely unprofessional disappointing service. Had to go into the branch to close the account after the person who upgraded me did not close it and you still have not reversed the bank charges you charges me incorrectly for 2months!!!!
Still such terrible service!!!!!
Still such terrible service!!!!!