Disgusting service

I AM ABSOLUTELY DISGUSTED with the service being received. My credit card was ******, I logged the ***** on the app. Had the card canceled. But to try and try a new credit card has been a month of HELL!!!! I have spent over 3 hours in the branch, where the guy tried to help, he was eventually on three different phone calls to assist. And all FNB could say is that the credit account has been blocked. We have tried to unblock it. I have answered all the necessary questions. It’s been 3 weeks and STILL no success. Today i spent 40 minutes on the phone with them, she approved the credit card, and then suddenly said no it can’t be processed. Can no body unblock the account???? After the call was dropped, nobody has called me back. I honestly can’t explain how frustrated I am, all I want is my credit card to be replaced. This has been a nightmare.