RM
Ryan M
1 reviews | Active since Oct 2013
12 Jun 2020, 12:45
Disgusting Service
Good day,
I've been phoning FNB for the last week, probably about 10 phone calls, to sort out my loan that was paid to much accidently. I've been given the run around, given attitude and made empty promises by all the FNB staff. I've spoken to Gaby in the loans department 3 days ago and she promised that my refund will happen today. I phoned today and I was told, with an absolute disgusting attitude, that I just have to wait for the process to be finished. Absolute disregard for customer satisfaction. PATHETIC! Can someone with some sense of customer service and competence please phone me and sort out my query which I've been struggling to solve since last week Thursday?
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Ryan M's updateReviewer Update
15 Jun 2020, 13:45After laying a complaint on Friday, I was contacted and everything seemed like it will be sorted with regards to my previous complaint.
Here I am again today with the same stupid issue. *********** employees. Why is it so flipping difficult to get my money back as so many employees has promised. Not even a manager can help me. This is absolutely ridiculous and pathetic.
Can someone please call me and tell me where my money is and when it will be in my account. Just want my money and get rid of this useless bank.
We going on week number 2 now and everyone is still sending me from pillar to post ????
***NF
Here I am again today with the same stupid issue. *********** employees. Why is it so flipping difficult to get my money back as so many employees has promised. Not even a manager can help me. This is absolutely ridiculous and pathetic.
Can someone please call me and tell me where my money is and when it will be in my account. Just want my money and get rid of this useless bank.
We going on week number 2 now and everyone is still sending me from pillar to post ????
***NF
RM
Ryan M's update15 Jun 2020, 13:45
Reviewer Update
After laying a complaint on Friday, I was contacted and everything seemed like it will be sorted with regards to my previous complaint.
Here I am again today with the same stupid issue. *********** employees. Why is it so flipping difficult to get my money back as so many employees has promised. Not even a manager can help me. This is absolutely ridiculous and pathetic.
Can someone please call me and tell me where my money is and when it will be in my account. Just want my money and get rid of this useless bank.
We going on week number 2 now and everyone is still sending me from pillar to post ????
***NF
Here I am again today with the same stupid issue. *********** employees. Why is it so flipping difficult to get my money back as so many employees has promised. Not even a manager can help me. This is absolutely ridiculous and pathetic.
Can someone please call me and tell me where my money is and when it will be in my account. Just want my money and get rid of this useless bank.
We going on week number 2 now and everyone is still sending me from pillar to post ????
***NF