Disgusting Service at FNB -

Since early July, after trying unsuccessfully to contact a person at their designated 087 numbers for 1 hour and 40 minutes, I posted a complaint about FNB credit card Division which was picked up promptly by their Naomi Petersen.

She listened to my tale of woe, specifically that FNB after having set an arrangement in place reneged and handed me over to a Collection Agency. I had received no email or invitation to speak to someone until an sms informed me of my fate. She arranged for a manager to get hold of me.

Since then I have spoken at my insistence to 3 different managers. The first one insisted nothing could be done . The second one promised to get back to me and didn't until i hunted her down through Naomi 2 weeks later only to be told that she should have got hold of me but had been in training, and then a more senior one who promised to listen to the tapes , confirm their error and set the record straight , but he has not got back to me either.

I have left numerous messages for Naomi at their *** complaints line and have had no response. It appears that FNB staff are not interested in either collecting the cash which I am ready to pay, and have had for them since early July or care for their clients credit worthiness.

I have been a Premier client of FNB's since the 80's at which time they came , sat in my lounge and requested I open accounts with them. I would not recommend their service to my enemy at this stage.