Disgusting service at FNB

On Tuesday this past week I had funds available to strangers from revolving loan to my checking account. I transferred R10500 and when I looked at the account on line the balances were zero on either side. Only amount of R1353 went through. I phoned premier banking line and spent over 20 minutes on the line with no success, i was pin ponged between agents as per usual. So I had to go into the bank, the closest bank at the time was in Tyger valley mall. Once again I was told I must phone and they out me trough. 35 mins later I was not helped and transferd between call agents. I had to go back to work so I ended the call. I came back to the same branch and they out me through again.. same situation I was online for 15 minutes and been transferred between call agents. So I eventually went to the branch manager and he assisted me. I have been back to the branch three times already and no one will he contact has got any urgency and are not willing to assist and keep throwing policy at me and making out I am lying about the funds that were transferred.... it so happens the my account was overdrawn by the 1353, the exact amount that was taken from my revolving loan, most of the overdrawn cue was bank charges.. so is this the way bank recovers money and penalises the customer.. the reason I don't keep funds in .y cheque account any more. Last time over a weekend, my card would not work and had to use wallet to gain access to funds. Then due to technical areas my password to my online app would not work. I phoned the priermier suit number a d no at would verify or assist me.. it took 3 days to sort out card.. online account and I had no money aswell.. so I keep i keep .y left over funds in bed bank now. Bottom line I am taking this up with consumer counsil on Monday and changing my salary information to bed bank and I will refuse to pay thr revolving loan amounts until this matter is resolved.. I am absolutely disgusted that I am made out to be a ****. I will copy and paste this on social media. Five days no solution.. 4 visits to the bank... and they throw garnish answers at me.. why the hell can this not be a system error?