Disgusting service at FNB

Hello Peter

I have a serious problem with how FNB has handled my situation. My account was put on hold for the past 2 months. I have visited FNB on a daily basis for the past 2 months trying to find out why my account was put on hold. I was told that a gentleman by the name of Gabriel Du Plessis a ***** Analyst at FNB was the one responsible for the hold on my account. When I went in to find out what was the reason for the hold no one at FNB could give me an answer. Till this day I haven't been able to get ahold of him. A week ago I was told that the hold was removed from my account but the funds that were in my account were pledged until i provided the required documents. I went into various FNB branches to email the documents on numerous occasions. Yet he still claims to not have received the documents that they wanted from me. I am appalled at the service I've received at FNB, if this is how they value their customers then I am sorry I would rather move my busines to a bank which will treat me like a valued customer. I am currently going through dire financial straits because of this ordeal. For the past 2 months I've been unable to meet my financial obligations and am on the verge of losing everything I've worked hard for.

HelloPeter please intervene and provide some assistance for my situation.