Disgusting service as expected.

Once more I need to write a review about the terrible service received from FNB. I phoned the call centre in June (over a month ago) to upgrade my debit and credit cards from Gold to Platinum. They did the cheque account with no issue and delivered the card. They did not do the credit card. I phoned a week or so later querying it, they said the first consultant did not request the upgrade so they will do it now. I told them to phone me back with feedback. Nothing. I phoned again the week after querying it. They said the same thing and that it will be done now. Again Nothing. I contacted them on Secure Chat asking about my card delivery. They started asking questions clearly indicating that they do not know what I am talking about. So they are probably only starting the process now. Disgusting service as usual.