Disgusting Service (As Always)

Settlement Letter received and paid

I have had the worst experience to date with FNB. A Company which pats itself on the back for being one of the best Providers is actually the worst. I have requested a settlement letter from the bank, not only does this bank not offer ANY early settlement on any on their accounts ( I had 3) but they also seem unable to allocate payments made when received. I paid the exact amount, into the account 10 minutes after the settlement letter was received, now, after 400 minutes of my own airtime, 5 days later I am told that the account type I paid into usually has "problems" . The letter states one amount, the consultants give you a different amount. Not my problem, I paid what was on the letter, the payment should be allocated and the account closed. No further dealings with FNB from this day. Once I receive my letter, I am done with them. Never to touch this provider again - a crock and joke of a bank.