Disgusting service and theives

FNB approached me to move my accounts over as I already had my bond and vehicles with them. I was promised the world and for only R199 per month. I moved all my accounts and my spouses over to FNB. Two months later, I am still waiting for my overdraft to be activated, and my spouses credit card to arrive. The service is disgusting... They are slow and useless. I phone everyday and nothing gets done about it. To add to this, I've had a total of R260 in fees go off my account!! What happened to the R199 that I signed for? I will be laying a complaint with the ombud... You have now ****** money from me. This is what happens when you employ a bunch of uneducated ******s.