DISGUSTING SERVICE AND NO HELP AT ALL

Terrible service. I by mistake efted the wrong amount on Saturday night. I had 2 zeros there by mistake. I panicked and called consultants. I got terrible service and it makes me want to change banks. 1. I was first told by a very cold horrible agent to fill our a recall form and she was vague gave me NO information and sent me a form which was not explained how to fill it out and there was NO email address to send it back to. I called again and I got another agent and I asked him for help to fill out the form, he told me the form wont help me and to contact the company which was Telkom directly for my money back. I am so DISGUSTED AT THIS LEVEL OF SERVICE AND THE LACK OF HELP FROM MY BANK considering I have been with FNB for years and I have been super loyal. I am disgusted to the max and now I am in a bad situation where my OWN BANK WONT EVEN HELP ME. Surely someone can contact Telkoms financial department and make sure I get my money back. I now have no money in my account.