DISGUSTING SERVICE AND HELP

I REALLY AT MY WHITS END WITH FNB, IVE BEEN HAVING AN ISSUE WITH MY FUNERAL POLICY SINCE LAST YEAR NOVEMBER EACH MONTH I CALL IN SPENDING HOURS ON THE PHONE TRYING TO FIX THIS, FNB KEEPS MISSING DEBITING MY ACCOUNT THEN THE NEXT MONTH THEY DEBIT TWICE WHEN I CALL THE CALL CENTRE THE DIRECT ME TO THE BRANCH ONLY TO BE KEPT BE TOLD BY THE BRANCH THAT THERE IS NO STOP ORDER FOR ON MY ACCOUNT AND TO CALL THE FUNREAL POLICY CALL CENTRE WHO ARE OF NO HELP TO ME!!! AND IF THEY WAS WHY THEN WILL THEY DEBIT TWICE, AND WHEN I ASKED TO SPEAK TO A MANAGER ALWAYS TOLD A MANAGER WILL CALL ME OR IS BUSY NONE HAS HAPPENED.<br> I HAVE BEEN WITH FNB FOR SO LONG AND IM REALLY DISSAPOINTED THAT THIS IS HOW MY ACCOUNT IS BEING HANDLDED OR HOW IM BEING TREATED, ONE CANNOT KEEP CALLING FOUR MONTHS STRAIGHT ABOUT THE SAME ISSUE, I WANT MY QUERY RESLOVED OR FOR FNB TO GIVE ME BACK ALL MY MONEY AS THEY NOT SERVING A PURPOSE FOR MY OR I WILL TAKE LEAGL ACTION. HOW HARD IS IT TO DEBIT ONES ACCOUNT EVERY MONTH.<br> KNOCK ON WOOD SOMEONE DIES WHAT THEN HAPPENS TO ME OR THEM.