DISGUSTING SERVICE AND "false marketing/advertising "

Item: FNB (First National Bank)
Rating: 1
Author: FARHAAD S

Absolutely disgusted at the fact that I CAN NEVER EVER GET HOLD OF MY PREMIER BANKER. The way FNB advertise you will think that there service is absolutely fantastic. Whenever I call my premier banker, he is never ever available. Why do they pretend like they are giving a personal service to resolve your issues urgently with a premier banker when this is absolutely not the case.

As I type this I am on hold for the past 21 minutes waiting for a premier banker to answer the call. This is absolutely terrible service.

I would like to know how many clients are allocated to a single premier banker. My guess is that it is at least 200-300.

I am seriously thinking of closing all my accounts with FNB and moving to a new bank

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

15 Apr 2019, 10:00

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply15 Apr 2019, 10:00

Official