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rubendran G

1 reviews | Active since Oct 2010

01 Mar 2016, 14:34

DISGUSTING SERVICE AND ATTITUDE

Today i had visited the F.N.B branch at umhlanga ridge like i always do every month to deposit my rent payment. I waited in the queue for around 5 minutes before being helped. I was then told by the cashier that i cannot make my deposit reason being the the amount to be deposited is too low. What **** is this. I was asked to go to the ATM to make the deposit. Not everyone is educated on how to use the ATM to deposit money. The bank tellers inside the bank was empty and yet the ATM out side was quite busy. It is actually annoying to find out that the bank tellers inside are so quite and cannot assist customers to deposit money. <br> <br> I then called for the manager which she took a long time to actually come and assist me. She then tells me the same story the cashier told me.<br> <br> So where are the signs to say that we cannot deposit money i asked her. She was silent. She can only apologize. I now have wasted around 20 mins when they finally agreed for me to make the deposit at the cashier. This is an outrage. Shocking from F.N.B. I just opened a cheque account with F.N.B and was told to collect my card from the same branch. Not sure if i want to bank with them after this. Utter *******

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2016, 14:44
Official
Hello neelz,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 880175.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)