DISGUSTING SERVICE AGAIN AND AGAIN KYC

AGAIN,A=OUR BUSINESS ACCOUNTS HAVE BEEN FROZEN SINCE 13 FEBRUARY,TOOK A WHOLE WEEK TO FIND OUT WHAT DOCUMENTS TO SEND AFTER PHONING A DEDICATED LINE FOR FICA WERE YOU HOLD ON FOR HOURS AT A TIME WITH A REFERENCE NUMBER WHICH MEANS NOTHING.<br> WE COMPLAINED TO THE CUSTOMER\CARE LINE"AND RECEIVED A NICE REFERENCE NUMBER WE EVENTUALLY GOT TOLD WHAT DOCUMENTS WERE NEEDED AND SUBMITTED THE FORMS WERE THE PERSON IN CHARGE LOST A FEW DOCUMENTS.WE PHONED THEM DAILY(3TO4 TIMES)AND THE SAME STORY\""IT HAS BEEN ESCALATED) TO WHO??!!!ITS BEEN ESCALATED SOO MANY TIMES IT CANT GO FURTHER ANYMORE"