vM
valencia M

1 reviews | Active since Dec 2016

01 Dec 2016, 13:02

disgusting service

<p>i have a loan with FNB and to my suprise they debited my installment twice on my account with out my knowledge. when i call requesting a refund for the amount wich was incorrectly debit they tell me they cant refund me,</p> <p> </p> <p>how pathetic is that they debit twice with out telling. Very disgussted about how they handle their customers.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2016, 14:23
Official

Good day Ms. vee2016

Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

FNB Hello Peter Complaints resolution

(W): ***

E-mail: ***