1 reviews | Active since Nov 2016

05 Nov 2016, 19:39

disgusting service

<h3 style="margin-top: 0px; margin-bottom: 0px; font-size: 1em; font-weight: bold; color: #1d2129; font-family: sans-serif; line-height: normal; background-color: #f6f7f9;"><a class="dd" style="color: #3b5998; text-decoration: none;" href="https://m.facebook.com/letitiajoubert.botha?rc=p">itia Joubert Botha</a></h3> <div style="color: #1d2129; font-family: sans-serif; font-size: medium; background-color: #f6f7f9;">I have been trying to get hold of the Customer Care Centre the whole day and been put on hold for 20 minutes at a time - i have still not spoken to them - disgusted with the service - is fnb going to pay me back over R100.00 in wasted airtime </div>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Nov 2016, 08:15
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)