1 reviews | Active since Nov 2016

05 Nov 2016, 10:51

Disgusting service

<p>app**** for a credit card and was preapproved pending documents i then sent through the documents and there was an issue with my one Payslip date it took ME two weeks to get this out of them with absolutely NO communication from them when I knew what the issue was I got it sorted and sent it back I then got a phone call to say that the issue was still the same !!! I then sent them all again I rocked up at FNB cresta to then sort it out and they have no clue what is going on I had all my documents in hand and they still had an attitude of nothing they can do !!!! It's not effected my credit rating because I have to now go apply somewhere else ! Most useless bank and customer service I have ever experienced </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2016, 11:38
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

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Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)