disgusting service

<p>In short... my business partner opened an business acc in January. They could not fica it as they said all the docs are not clear. Then they send someone to her work place to collect the docs. We have spend numerous times and hours in the bank with this acc they have all the docs but still cant fica it. Then we decided to close the account but there is a large su of funds in it. Again after numerous visits and hours to the bank this acc is still not closed. They said the online department needs to close the acc and transfer funds as it was opened online. 5 months down still no success keep on recieving statements and gets charged for the acc. This is disgusting. We want to close the acc and want our money. This acc has been on hold since January and we cant use it after they have all the docs and no one can understand why they cant fica it and sort it out</p>