AM
Annah M
1 reviews | Active since Mar 2015
19 Mar 2015, 19:46
Disgusting service
I have asked for my card to be downgraded 3 weeks ago and for a new card to be ordered. And even now im still waiting for feedback. Yesterday a lady by the name of Nompumelo Mbhele phoned me, she promised to send me the quotation that we discussed. She never did. And she has a bad and disgusting attitude. I need my Gold credit card ASAP.
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Mar 2015, 08:03Hello Spu006,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 650905.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 650905.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply20 Mar 2015, 08:03
Official
Hello Spu006,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 650905.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 650905.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)