Disgusting service

I would like to bring to your attention the disgust i feel toward FNB right now. I have my home loan with them since approx 2012, I have never missed a payment, Now when I call in for assistance with payment relief due to COVID 19, I am told that I need to download an app to apply. Downloading the app isn't an issue, The issue is that during lockdown, FNB expects their clients to leave home and expose themselves by going into their bank to register their profile of the app, This is apparently the only way they can assist their clients. This is unacceptable and extremely disappointing service. I would not recommend that anyone applies or keeps their home loan with FNB as their customers are definitely not first in mind.