Disgusting Service

Good day,

I'm writing this email with utter disgust for the Service I've received as a client from FNB

On the Wednesday evening I transferred R52400 to my fathers African Bank account as he needed the money immediately for medical reasons and the hospital refused to admit him. I than received an email saying my pay and clear transaction was unsuccessful. I than went on to my laptop and did the transaction which I than received an email stating it was successful.

At 8am the next morning he still did not receive the money. I called your call center and they ASSURED ME WITHIN AN HOUR HE WILL RECEIVE THE FUNDS.

at 11am I than received an email yet again saying the transaction was Unsuccessful. Yet the money wasn't in the account. I than left work and immediately left work and went into the bank. Where they advised they CANT HELP ME AND ADVISED ME TO CALL YOUR CALL CENTER FROM THE BRANCH.

I THAN SPOKE TO A CONSULTANT WHO ASSURED ME IN AN HOUR THE FUNDS WILL BE IN MY ACCOUNT.FNB :-) Your Call Reference number is Rx***. CALL REF :

After 2pm I'm STILL AT YOUR BRANCH WAITING. I still HAVE NOT RETURNED TO WORK NOR HAS MY ILL FATHER BEEN SEEN TO OR ADDMITTED.

I than call your CALL CENTRE AGAIN FROM YOUR FNB BRANCH CALL REF: FNB :-) Your Call Reference number is Rj***.

I spoke to an Agent who assured me I will receive a call and the money will 100% be in my account before 8pm that evening.

Once I was done with call it was Past 3 and bear in mind I had still not returned to work nor has my father been admitted and I have R0.00 in my account meaning I have absolutely no money to even fulfill my debit orders or monthly commitments.

I than made use of your FNB SECURE CHAT FUNCTION where i was promised yet again i'd be given a call within the NEXT HOUR YET AGAIN

UP UNTIL NOW 9PM NO ONE HAS CONTACTED, THERE IS NO MONEY IN MY ACCOUNT AND MY FATHERS HEALTH HAS RAPIDLY deteriorated THANKS TO FNB AND A WHOLE LOT OF **** PROMISES AND LIES. I SWEAR YOU GUYS LITERALLY LIE TO PEOPLE JUST TO GET THEM OFF THE PHONE.

PLEASE SEE SCREENSHOTS BELOW

I WILL BE ESCALATING THIS TO HIGHER MANAGEMENT AND TAKING THIS EXPERIENCE AND SERVICE TO EVERY MEDIA/SOCIAL MEDIA PLATFORM AVAILABLE.