Disgusting service

<p>I submited an application onlineon the 29th July 2016 and a few minutes later I received an sms stating that I should expect a call shortly from a consultant. Days went by and I did not receive a call from FNB, i decided to make a phone call on the 2nd of July and I was transfered to 4 different consultants and everytime when a call got through to a consultant I had to explain the reason for the call meaning that I was being called tranfered.</p> <p>I was so supprosed at the fact that I was being cold transfered , FNB being a big company as it is you would expect them to have a great Quality team that knows what they are doing; clearly I was wrong well I don't think that their calls are being assessed and they agents get feedback.</p> <p>The last person I spoke to on the 2nd July said to me my enquary was with a consultant that was not at work that day, it was surprising that if a consultant is not at work then nobody can pick up that query. What would happen if that consultant would be ill and be booked off for couple of days or maybe go AWOL, shame poor clients they cant be assist because of that.</p> <p>I then sent a complaint online on the 4th July and I received a call from a consultant that rpomissed that I will get a call the following morning because he called after 5pm and I thought maybe this time I will really get a call but till today I'm still waiting for that call.</p> <p>The service at FNB is really bad,we don't just make these application,we make the applications because we really need assistance and if your own bank can't help you then what's the use of it.</p> <p>I am going to close my account with FNB because they are never there when I need assisstance and this is not the first time,you know it's better to be declined and know that your applicayion was declined that to be ignored .</p> <p> </p>