Disgusting service.

I need short term bridging finance and so I contacted my Personal Banker but he is to busy, so I approached a contact provided on his auto reply email and again no luck. I then wanted to contact FNB but if you want to register a dispute you have to use the Banking app. I refuse to use the app for various reasons. So after having been a client for 52 years I cannot contact FNB and will have to go and look elsewhere for bridging finance. Disgusting service.