Disgusting service

Can someone who is competent enough sort this **** out. I spoke to numerous consultants regarding stopping my debit order for my homeloan so it can go off my salary monthly, after going back and forth they finally got it done i spoke to some consultants again to just confirm and was advised that the last debit for the homeloan will go off on the 1st October however no debit was taken. I called again now to ask them what should i was advised the debit was stopped on the 25th of Sept and on the 1st of Oct i was supposed to make the payment which was not communicated to me. I then asked for bank details so i can do an eft and the account details are not correct tried it with Discovery bank as well and still not excepting the account number fnb had given to i advised this to the advisor who said thats the only account they have after putting me on hold for 25mins.

Can someone sort this out and assist with closing my accounts with you guys i have had about enough with Fnb paying these absorbent fees for **** all.