DISGUSTING SERVICE

I have multiple Accounts with Fnb ,and I have been a client for years now.

However during covid lost a lot of clients and one of my accounts (Easy account) had to be closed . Wasnt aware its closed until one of my clients told me they paid money to that account amongst others, now I spoke to on of the Agents via chats but they all couldn't help me to re-open an account infact they told me to call recoveries then they will re-open that account.

I bought plenty of Airtime only to be transferred around different departments then one of the Guys told me a certain Department will help after holding for so long for her to tell me , you should go to the branch they will help you.

i mean the chat guys should've just told me that from the start not waste my time and the recoveries guys should've just told me that as well, but they waisted my time and money moving from one department to the other.

Yesterday I wen to the branch for that lady to tell me , "we cant open such an account , you must bring letter from work that proves you need to reopen that account" I mean against i waisted PETROL MONEY to go there and its a distance to get there , only to get an attitude and no HELP at al.