Disgusting Service -

I'm in total disgust at how FNB has decided to ignore my cellphone claim and giving me the run around.

It's been two weeks without a phone and their still dragging their feet. This should be a fast track claim. Especially considering that it's a phone which we all know is an essential device, but instead there seems to be unfair treatment and could also be because I'm a person of colour. Yes, as we all know that FNB has history of treating their customers unfairly based on colour.

I was last told by the consultant who is handling my claim that they have escalated my query to a manager and this was last week Thursday. I've not received any form of feedback. Every time I call, I speak to different consultants who tend to want to argue around the concerns I have.

Firstly, FNB can't replace my phone and they want to give me a voucher based on their supplier quote which is discounted.

This is totally absurd! You want to force a voucher which limits my options to shop around for a phone that I would prefer to be a replacement and then you also want to pay out an amount that is not matching the value of the phone I had.

I've been in contact with Samsung who provided me with a quote of R11K on the closest similar device. FNB want to quote 7.9K for the same device. The reason there is such a vast difference in price is because FNB wants to cheat me on my claim.

Where is the logic in this?

Totally unacceptable. This is the second time I'm having a terrible experience on a claim with FNB , the previous claim was for my vehicle which dragged for nearly 2 months.

I've had my FNB BANK ACCOUNT since around 2011. And this is the service I get?

Your service is disgusting!

I'll be taking this up with the Ombudsman!

You treat your customers like garbage.