DISGUSTING SERVICE

I just had the worst experience with a consultant in the creditcard department its just that i didn't get her name. Firstly she was so rude to me, she totally doesn't know what customer service means and i dont think she deserves to be a Customer Service Representative... She didn't even assist me just hung up on me so is this the kind of service we should be getting from FNB or are your consultants basically forcing us to switch banks... I have never in my life received such poor service from any other service provider i am so disappointed in you guys.