DISGUSTING SERVICE

11 Days ago I reported I had lost my bank card and requested a replacement and they advised that I would receive a new card in 5 working days. It is now 11 working days and after following up again they put me onto their courier service CCB Couriers who have now advised me that they may be able to deliver my card in up to 5 working days. That is 16 working days that I have had no card to use. This is disgusting! The fact that I have to pay for a replacement card and delivery is even more disgusting considering the delayed period.