1 reviews | Active since Oct 2012
Disgusting service
I lodged a complaint on the 19th of March 2016 about two different divisions within FNB. I have yet to receive feedback on any of these matters even though FNB's turn around time was stated to be 24-38 hours. <br> <br> Earlier I was called regarding insurance for my credit card and I made it known that I have outstanding complaints with FNB and do not wish to get services from a bank that cant even follow through with simple tasks. To my disgust the sales person had the nerve to ask me to call FNB to resolve my issue. While I'm at it why don't I answer all your hello peter complaints as well since I have to follow up myself with my bank with regards to an issue about them.<br> <br> This just adds to my initial complaint that you are a pathetic bank that does not care about your customers.<br>
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
