LN
Lisa N
1 reviews | Active since Jun 2015
22 Mar 2016, 14:46
Disgusting Service
Your radio adverts are a load of hogwash. There is nothing speedy or convenient with your service.<br> I did an online application, got approved. Wanted a credit card and e-bucks activated.<br> 2 weeks later you delivered a garage card ALONE. Then a week later a credit card, no ebucks card.<br> Your agents took the KYC documents and handed the card over. I try and phone to activate and you tell me you cannot because you have no KYC document on file. TWO of your agents collected them AND I emailed them with my application process.<br> <br> I don't want to move my accounts over to FNB anymore. Cancel everything and I will stick with Nedbank
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
22 Mar 2016, 14:51Hello LisaNash,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892397.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892397.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Mar 2016, 14:51
Official
Hello LisaNash,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892397.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892397.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
