LN
Lisa N

1 reviews | Active since Jun 2015

22 Mar 2016, 14:46

Disgusting Service

Your radio adverts are a load of hogwash. There is nothing speedy or convenient with your service.<br> I did an online application, got approved. Wanted a credit card and e-bucks activated.<br> 2 weeks later you delivered a garage card ALONE. Then a week later a credit card, no ebucks card.<br> Your agents took the KYC documents and handed the card over. I try and phone to activate and you tell me you cannot because you have no KYC document on file. TWO of your agents collected them AND I emailed them with my application process.<br> <br> I don't want to move my accounts over to FNB anymore. Cancel everything and I will stick with Nedbank

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2016, 14:51
Official
Hello LisaNash,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 892397.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)